STANDARD TERMS AND CONDITIONS OF SALE

1. General Provisions

1.1. These standard terms and conditions of sale (hereinafter referred to as the "Terms") govern contractual relations between Opus Digital OÜ (hereinafter referred to as the "Seller") and the customer (hereinafter referred to as the "Client") regarding the sale and delivery of goods and services.

1.2. These Terms apply to all offers, orders, and agreements unless otherwise agreed in writing by both parties.

1.3. The Client's general terms and conditions shall not apply unless expressly approved in writing by the Seller.

1.4. The Seller reserves the right to unilaterally amend these Terms by publishing an updated version on its website or providing it directly to the Client.

2. Prices and Payment Terms

2.1. All prices are in euros (€) and exclude VAT unless otherwise specified.

2.2. Payment for the order must be made in advance immediately after the order confirmation. The Seller will issue an invoice only after receiving the payment. Unless otherwise agreed, the Seller will not begin fulfilling the order before the payment has been received.

2.3. In the event of late payment, the Seller is entitled to charge interest in accordance with the legally established rate.

2.4. If payment is overdue by more than 60 days, the Seller may transfer the claim to a debt collection agency or initiate legal proceedings. The Client shall bear all collection costs to the extent permitted by law.

3. Delivery and Provision of Services

3.1. Delivery times are indicative, and the Seller will make every effort to deliver goods or provide services within the agreed timeframe.

3.2. The Seller is not liable for direct or indirect damages caused by delays unless they result from the Seller’s willful misconduct or gross negligence.

3.3. If the Client refuses to accept the order or delivery without a valid reason, the Seller reserves the right to claim compensation for incurred costs and damages.

4. Complaints and Warranty

4.1. The Client must inspect the goods or the quality of the service immediately upon receipt.

4.2. Any complaints must be submitted in writing within 8 days of receiving the goods or services.

4.3. If the Client is a consumer, statutory warranty rights apply.

4.4. The Seller is not liable for any damages caused by the Client or third parties due to improper use, external factors, or other circumstances beyond the Seller's control.

4.5. Kui tegemist on digitaalse teenusega, siis raha tagastamine peale auditi või raporti edastamist ei ole võimalik. Küll aga pakume kvaliteedigarantii – kui auditi või raporti sisu ei vasta ootustele, täiendame seda lisasoovitustega

5. Limitation of Liability

5.1. The Seller’s liability is limited to direct damages and does not cover indirect damages, loss of profit, or business losses.

5.2. The Seller is not liable for any damages caused by force majeure events, including but not limited to natural disasters, strikes, military conflicts, government restrictions, technical failures, or service provider disruptions.

6. Governing Law and Dispute Resolution

6.1. These Terms are governed by the laws of the Republic of Estonia.

6.2. Disputes shall be resolved through negotiations. If no agreement is reached, disputes shall be settled in Harju County Court unless otherwise required by law.